Willford Law Corporation is committed to maintaining a high standard of service. We value your feedback and take any complaints seriously. This policy outlines how you can submit a complaint and how we will respond.

1. How to Submit a Complaint

If you are dissatisfied with any part of our service, please contact us using one of the following methods:

• Phone: (714) 975-5777
• Email: info@willfordlawcorp.com
• 4 Hutton Centre Dr., Suite 660, Santa Ana, CA 92707

Please include your full name, contact information, and a clear description of the issue.

2. Our Response Process

We will acknowledge your complaint within 5 business days.
We will investigate the matter and provide a formal response within 14 business days.
If additional time is needed, we will inform you and give an estimated timeline for resolution.

3. Resolution and Follow-Up

We aim to resolve all complaints fairly and efficiently. If a resolution cannot be reached, you may request that your complaint be reviewed by a senior attorney at the firm.

We keep a record of all complaints and use the information to improve our services.